Parts Counter Person

Responsibilities:

Customer Service

• Greeting customer promptly and courteously.
• Answers telephone promptly and courteously. Does not leave customers on hold.
• Properly identifying needed items, using parts catalogs
• Keep customer addresses, phone numbers, etc up to date in the computer.
• Attempting sales of additional needed or related parts or accessories
• Locating and obtaining merchandise, if it is a stocked item
• Filling customer’s wants for out-of-stock or non-stocked merchandise
• Making certain that the technician or customer receives the proper part on time as promised – call customers for parts pick-up and delivers parts if necessary.
• Looking up current prices by part number
• Completing required documents before disbursing parts
• Entering all necessary information in inventory control system records
• Runs credit card authorizations.

Maintain Inventory:

• Contributes information for stock orders.
• Returning all unsold merchandise to stock
• Checks in parts as received, matches packing list to parts order.
• Puts away received parts in proper bins, locations.
• Noting discrepancies between inventory records and shelf quantities
• Contribute to planning the reduction of slow moving or obsolete parts.

Monday – Friday Schedule as well as EVERY OTHER SATURDAY at select times of year is also required.